Terms & Conditions



The customer has the right to cancel the reservation up until 24 hours before arrival date excluding events such as Ilosarirock  where reservations are non-cancellable and non-refundable.

When canceling your stay at Hotel Green Star receives a gift certificate for the value of the payment made to a canceled reservation. The gift card is valid for one (1) year from the date of cancellation. If the customer wants to return the financial payment or a credit to a credit card, he gets back to the reserve price paid less the booking and office expenses (up to 10% of the total price). (Does not apply to customer service made through group bookings, where the client is advised of the changes / cancellations seller's customer service in writing). For reservations and irreversible later than 24 hours prior to arrival date for bookings made will be charged full price (no refunds).

The seller (on your behalf) made group bookings subject to the following cancellation terms, unless otherwise specifically agreed in writing to:

-Group Reservation must be canceled / changes should be notified no later than 21 days prior to the arrival date.
- If cancellation is made 20 to 4 days prior to the arrival date, will be charged 30% of room nights canceled for the price.
- If cancellation is made less than 4 days prior to the arrival date, will be charged 40% of room nights canceled for the price.

Changes indicated in the days of accommodation is considered a cancellation, if nothing else is agreed in writing.

The customer has the right to move the date of the visit at no extra charge until 24 hours before arrival date (arrival time of arrival is at 15.00. Vendor reserves the right to a later time of reception if your room is not cleaned, or otherwise okay, however, so that the customer gets the reservation in accordance with the room within a reasonable time). The above-mentioned reserves the right to change, however, does not apply to the seller on your behalf made group bookings (see section "withdrawal").

Later than one (1) day before the arrival date booking can not be transferred, but the additional days on customer service can still be charged. Reserve, where the date has already been amended once can not be canceled, but the date can be moved a second time at no additional cost, but no later than 24 hours before arrival date.

The customer is required to make cancellations and changes in the customer service business hours by phone 010 423 9390 or e-mail Seller is not responsible for any client, or a third party, reason, due to Change in provisions or cancellation notices or in case of delays.



The seller and the customer contract is binding when (1) the customer has made a payment at time of booking, or (2) the customer has received a vendor confirmation of the reservation by e-mail. If the payment method is selected billing (only for groups and corporate contract customers), no levy is payable at time of booking, but both the seller and the customer contract is binding when (1) the customer has received a vendor confirmation and an invoice charge, and (2) the customer has paid the invoice no later than the due date. Customer contract is binding, however, at the time when the customer has received confirmation from the reserve (after which point "withdrawal" mentioned conditions will be effective.

Customer making reservations online at or reception. If the seller makes the reservation the customer's request, subject to a billing charge current price list.

You agree to enter the right number of people and the right of all nights spent in personal as well as the seller's contact person at time of booking reservation system. Otherwise, the missing information must be provided automatically to the hotel or the reception at check-in. A group booking, contact the issuing optionally provide the following information in writing to the seller no later than 1 day before arrival date: the guests names, Social Security numbers and nationalities.

All hotel guests are also obliged to fill in the passenger arrival cards at the reception carefully if not using the check in - terminal or checking in by the self service portal. If the client has not checked in at the terminal or by self service portal and has not completed arrival card for any reason but live in the hotel, they are obliged to request for a card at the reception, and return it to the reception filled in and signed.

Key cards can not be transferred to other persons than those who are staying in the same room, with a maximum of 3 people, with the exception of only a maximum of five people, families with children, the youngest of whom is under 6 years. Only registered guests are permitted to reside at the hotel.

Rooms must be left by 12:00 on the day of departure, after which key cards do not function.